Privacy Statement

Moleculera Labs, Inc. (“Moleculera Labs,” “Moleculera,” “we” or “us”) respects and is committed to protecting your privacy.  By using or accessing this website, including our physician portal and patient portal or by transmitting information to us by email or other electronic means, you agree to the terms of this Privacy Policy.

Data Collection

We may collect personally identifiable information when you visit our site.  We also automatically receive and record information on our server logs from your browser, including your IP address, cookie information, and the page(s) you visited.  This information is used to analyze trends, improve the design of our website, and enhance the services we provide.

Use of Personal Information

We may use your personal information to contact you, provide you with information that you have requested or provide you with additional information which Moleculera believes may be of interest to you.  We may also use this information to respond to your inquiries or provide you with technical support.

Moleculera will not sell your personally identifiable information to anyone.  We may share your information with third party service providers who perform billing or other services on our behalf.  We may access and/or disclose your personal information to regulatory agencies, law enforcement officials or other third parties as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of illegal activity that may expose us to legal liability or costs, to enforce our policies governing the website and for regulatory compliance. We do not guarantee that any entity receiving such information in connection with one of these transactions will abide by this Privacy Policy.

Security Measures

The payment and personal information that you provide to Moleculera through this website is encrypted using industry standard Secure Sockets Layer (SSL) software.  Your information is processed and stored on controlled servers with restricted access.  Unfortunately, we cannot warrant or ensure the security of any information you transmit to our website, and you do so at your own risk.

Cancellation and Refund Policy

Cancellation of testing services must be made within 48 hours of physician order.  To cancel testing services, please call us at (405) 239-5250. A full refund will be provided on testing services cancelled within 48 hours of physician order.  Refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days of the notification of cancellation.

Shipping and Delivery Policy

Cunningham Panel™ Test Kits will be shipped within two (2) business days of purchase.  We determine the shipping carrier for your order.  The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS), or Federal Express (FedEx).  Please note that we cannot ship to P.O. Boxes.  FedEx and UPS deliveries occur Monday through Friday, excluding holidays.